Shipping policy

Thank you for shopping with Maha Qasim. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders are processed within 1 business day (excluding holidays).

Orders placed after noon or on weekends and holidays may begin processing the next business day.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Any available free standard shipping will be shown at checkout. All artwork is dispatched from the Netherlands.

Orders shipped to countries in the European Union may be subject to VAT, this will be calculated at checkout.

All orders outside the EU may be subject to customs duties, import taxes, and carrier brokerage or handling fees. These charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your item arrives damaged, please email me at art@mahaqasim.com immediately and include clear photo evidence of the damage. For original paintings, I will work with you to assess the issue and find a suitable solution. For prints, a replacement will be issued. If your order hasn’t arrived, it must be reported to me within 3 months of the order date. After that time, I may no longer be able to assist.

Order Changes & Cancellations

I offer a 15 minute cancellation window on my website. For changes or cancellations after that, please contact me as soon as possible. I may be able to accommodate changes before your order ships. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.